About Algorithma
We put AI to work.
Who we are
Algorithma AB (Organization Number: 559391-3246) is a Swedish AI services company founded in 2022. We have offices in Stockholm (Sveavägen 59, 113 59 Stockholm) and Gothenburg (Packhusgatan 6, 411 13 Göteborg).
We design, build, and run agentic AI systems - autonomous digital colleagues that handle end-to-end business functions. Our approach combines strategic AI design with hands-on implementation and ongoing operations.
What we do
We build autonomous digital colleagues embedded in core business functions:
Customer Service
Always-on agents resolve routine cases end-to-end and prep complex ones for people - brand-aligned tone, seamless handover, measurable CSAT and AHT impact. They work in every channel (mail, chat, phone) and integrates with any case management system and other relevant systems to help your customers with their problems.
Personalized Marketing & Content
Agents learn what resonates and automatically generate & deliver tailormade copy and visuals - at scale and in real time.
Finance & Operations
From invoice flows to anomaly detection, agents are deployed where KPIs are clear - time-to-close, error rates, compliance, so your ROI becomes explicit.
How we work
Impact first
We deploy at the business-function level with explicit KPIs and accountability - closing the gap between personal productivity gains and enterprise performance. Our digital colleagues almost always works side by side with humans in existing teams.
Trust by design
Synthetic content has broken legacy trust flows. We design for doubt: provenance checks, human-in-the-loop on low-confidence cases, and fail-safe escalation paths.
Evaluation that mirrors reality
Beyond accuracy: we quantify uncertainty, track subgroup fairness, and align evaluation with business risk so leaders can act with confidence.
Right architecture, right bet. Bigger models aren't a strategy. We assemble systems around agents today while tracking the architectural shifts that will power tomorrow.
Borrow–Buy–Build. Our modular stack starts fast on Swedish cloud, avoids lock-in, and builds only where differentiation matters. We are completely system agnostic.
Sovereign, compliant deployments. We deliver packaged AI services and private LLM options with data residency in Sweden/EU.
Results
40%+ reduction in human-managed support tickets achieved with Byggmax and several other clients after deploying our customer service agents, freeing staff to focus on complex cases while the agent continuously learns and improves.
Enkl.ai, initially a technology partner, is now a wholly owned subsidiary of Algorithma AB, enabling us to expand packaged AI agent offerings beyond customer service into additional business functions.
Listed by AI Sweden in their directory of AI Consulting and Professional Services companies.
Principles
Responsible AI: Agents are clearly assigned tasks and held accountable for their results.
Human-led by default: People define goals, check uncertain outputs, and handle sensitive work.
Practical evaluation: Focus on what actually matters for the business, not just on test scores.
Flexible, not fixed: Build systems in smaller pieces so you can change or replace parts without getting stuck.
Thoughtful job design: As agents take over repetitive tasks, create new roles (like coordinators and reviewers) and reshape work around where people add the most value.
Leadership
Our leadership blends operators, engineers, and designers for agentic AI. CEO Jens Eriksvik. Chairman & Managing Partner Peter Wahlgren.
Locations
Stockholm: Sveavägen 59, 113 59 Stockholm.
Gothenburg: Packhusgatan 6, 411 13 Göteborg.
Careers
We hire people who can orchestrate hybrid teams of agents and humans. If solving real business problems with measured outcomes sounds like you, we'd love to talk.
Ready to get started? Contact us
Last updated: January 2025