We put AI to work
Our Projects
Transforming businesses across industries with cutting-edge AI solutions
“We believe strongly in AI and we want to ship fast. Algorithma helps us develop, test, refine, and move into production at a pace that matches how we work. Together we turn ideas into working solutions that create real value right away.” - Oskar Röös , CIO @ Byggmax
Byggmax
Scandinavian home improvement retailer transforming customer service with AI agents that handle email, chat, and phone inquiries while expanding into conversational ecommerce.
The Challenge
Byggmax wants real AI outcomes, fast. One of the first focus areas has been customer service, where they introduced AI agents as part of the team. The initial goal was to handle straightforward inquiries and free human colleagues for higher value work. With early results in place, Byggmax is now expanding its AI transformation to more processes and functions across the business.
Our Solution
Click to read more
Key Results
Technologies
“Algorithma have helped us take clear, practical steps toward an AI-driven customer experience. We started with support for everyday inquiries, and are already expanding into handling claims and repayments. The collaboration is fast, hands-on, and focused on solving real problems for our customers and teams. It feels easy to work with them, and the progress has been both tangible and immediate.” - Hampus Ferm , CS Systems & Flows Manager, CDON
CDON
Nordic marketplace handling thousands of customer cases weekly, using AI agents to transform customer support operations across CDON and Fyndiq.
The Challenge
CDON and Fyndiq want to use AI in their customer support across their high-volume marketplaces handling thousands of customer cases every week. A significant share of the workload requires coordination between customers, merchants, and logistics partners. The challenge is to increase speed, accuracy, and consistency in customer service and claims handling without growing operational costs or support staffing.
Our Solution
Click to read more
Key Results
Technologies
“Algorithma gave us momentum. Within weeks we moved from discussions to a working AI colleague that teams could interact with. Seeing the agent evolve in real time built both trust and a clearer understanding of what the technology can actually do.” - Mattias Wikman , CIO Movestic
Movestic
Leading Swedish pension and insurance company modernizing case handling with AI to increase operational capacity without growing the cost base.
The Challenge
Movestic wants to increase its operational capacity without growing the cost base at the same pace. The company aims to modernize how customer cases are initiated and handled, from simple questions to more information heavy insurance processes. The goal is to improve speed and quality in case handling and create a scalable foundation across several workflows.
Our Solution
Click to read more
Key Results
Technologies
“AI has become a natural part of how we operate. Together with Algorithma, we've been able to gain AI expertise and jointly been developing these AI use-cases quickly. The focus going forward is to continue growing this cooperation - both for developing additional use-cases and in transferring the ownership inhouse.” - Marcus Markstad , Senior Manager at Jeppesen ForeFlight
Jeppesen
World leading provider of resource optimization systems within commercial aviation, partnering with Algorithma to scale implementation expertise through AI.
The Challenge
Jeppesen is a world leading provider of resource optimization systems within the commercial aviation industry, helping airlines find optimal schedules for aircraft and crew. Their resource optimizers must navigate a complex landscape of local, regional and global regulations as well as union agreements, leading to highly configured, time-intensive implementation projects. As more airlines turn to Jeppesen for optimization, the core challenge is how to rapidly scale specialized implementation expertise to meet growing demand and accelerate time-to-value for their clients.
Our Solution
Click to read more
